Account Deletion

How to request deletion of your Funzo account, and what happens afterwards.

1. Request deletion

From Settings, choose Request Account Deletion. The request is recorded as a support ticket for review. Your account is not deleted instantly from the button alone.

2. What is deleted and what is kept

On approval, account and profile data are deleted or anonymised as required. Some records may be retained for audit, fraud-prevention, tax or legal obligations, for the period those obligations require, and in anonymised form where possible. Wallet ledger and audit records needed to prove past transactions may be retained in that limited form.

3. Effect of deletion

After deletion you cannot log in, your referral link stops working, and any pending rewards or requests linked to the account are handled under the applicable campaign and withdrawal rules. Deletion does not cancel a payment that has already been confirmed and sent.

4. Appeals

If deletion was requested in error, contact support promptly before the request is actioned. Once deletion is completed it cannot be undone and a new account would be a new account, not a restoration.

Current app state reflected here: cash campaigns are paused, spin awards nothing, and withdrawal payout is gated until payment arrangements and legal approvals exist. If this page ever disagrees with the live app state, the app state and the published campaign rules govern, and the discrepancy should be reported to support.